Automated reminder calls (robocalls) were introduced in surgical clinics to reduce appointment no-show rates. A study conducted in a safety-net hospital analyzed data from two surgical clinics before and after the implementation of robocalls. The results showed that robocalls significantly decreased the no-show rates, providing an effective tool for enhancing appointment attendance. Furthermore, the study found that new appointments were associated with higher no-show rates. Robocalls can also optimize staff allocation, enabling them to focus on more valuable tasks within the healthcare system.
Journal Article by Braschi C, Gutierrez G (…) Moazzez A et 4 al. in Am Surg